Airstro Heating & Cooling (“Airstro,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you, or that you may provide, when you visit our website, request a service, or otherwise interact with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information We Collect
We may collect several types of information from and about users of our website and services, including:
- Contact details you provide, such as name, phone number, email address, and service address.
- Service details, including the type of HVAC service requested and appointment scheduling information.
- Payment information processed securely through our third-party payment providers.
- Technical data such as IP address, browser type, device information, and pages visited on our site.
- Communications you send us, including messages submitted through our contact form or by email.
How We Use Your Information
We use the information we collect to schedule and dispatch service appointments, process payments and financing applications, respond to inquiries and provide customer support, send appointment reminders and service follow-ups, improve our website and service offerings, and comply with legal obligations.
How We Share Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as payment processors, financing partners, scheduling software providers, and marketing platforms, each bound by confidentiality obligations. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.
We never sell your personal information to third parties for their own marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to recognize your browser, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect certain site features. See our Cookie Policy for more detail.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including service history records, warranty tracking, and legal or accounting requirements, after which it is securely deleted or anonymized.
Your Rights and Choices
Depending on where you live, you may have the right to access, correct, or delete your personal information, opt out of marketing communications, and request a copy of the data we hold about you. To exercise any of these rights, please contact us using the details below.
Childrens Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page with a revised “Last updated” date.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us using the information below.
| support@example.com | |
| Phone | (123) 123-4567 |
| 123 Comfort Way, Houston, TX 77001 |